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Patient & Whaanau Centred Care Consumer Council

Our Objective: 

To represent the interests of consumers and bring an inpatient and ambulatory consumer and family perspective to development of Counties Manukau Health plans, policies, publications and operational decisions and to raise issues that are being identified in the community.

With regards to involving this group in your next project, programme or strategy, please click here for guidance on working with the council.

Click here for Terms of reference.

If you have any questions, please either email Renee Greaves or phone 021 661 407.

Current Projects/Programmes and Strategies

Read Consumer Council update which summarises all their activities for 2015.

Members of the Consumer Council have been leaders or active partners in a range of activities including: 


  • Patient  experience  week 2015/16 . Activities here included a Listening café where council members and other consumers shared personal experiences with students ,to help understand experience and empathy. Participation in activities within the Empathy zone to enable staff to better understand some of the experiences that patients have.
  • Provision of advice, and guidance from a non clinical perspective into the formal Service Credentialing audit and review process
  • Active contribution into the Values and Strategy Refresh for CMH
  • Provision of the consumer perspective  for the Healthy Together 2020 Strategic Plan. Support so that the organisation obtained a balanced view of the requirements from both staff and consumers, whaanau.
  • Co-development and active participation ( actors) for the  Communication video- staff training tool.
  • Acting as Judges for the APAC excellence awards 2015
  • Participation in workshops during the development of the Health Quality Safety Commission guide to consumer engagement.
  • Providing support to the Middlemore Foundation which raises charitable funds for CMH community. This included street appeal collections,  ongoing support for campaigns- supporting Kids First.
  • During National Patient Safety week  council members led discussions with patients and whaanau about the newly launched patient  safety tools, such as the tips to keeping yourself safe whilst in hospital.
  • Providing consumer perspective and lived experience, into projects and programmes including:
  • Cancer research project, End of life Planning programme. 

Download the 2016 Annual Report


Meeting dates for 2016/17

Consumer Council meetings are held on the second Thursday of each month at Middlemore Hospital 2 - 4pm:

Thursday 10 November 2016

Thursday 8 December 2016

Thursday 9 February 2017

Thursday 13 April 2017

Thursday 11 May 2017

Thursday 8 June 2017

Thursday 13 July 2017

Thursday 10 August 2017

Thursday14 September 2017

Thursday 12 October 2017

Thursday 9 November 2017

Thursday 14 December 2017

For more information, please see our Consumer Council Members page or contact Renee Greaves 021 661 407.

Minutes from previous meeting

February 2016 April 2016  May 2016  June 2016  July 2016
August 2016 September 2016  October 2016
 December 2016  


December 2015 November 2015 October 2015 September 2015 August 2015
July 2015 June 2015 May 2015 March 2015 April 2015






Meet our Consumer Council

consumer council

Back row: Debbie, Kelly, Ezekiel, Allan | Front row: Myra, Rosalie (Chair), Barbara, Stella, Samanthan | Absent: John and Diane

  • Rosalie Glynn (Chair of the Inaugural Consumer Council)
  • Allan Edmondson (Franklin Locality Representative)
  • Samantha Barber
  • Myra Barrett
  • Kelly Wright
  • John Coffey (Mangere/Otara Locality Representative)
  • Stella Cattle
  • Barbara Broome
  • Debbie Siau
  • Ezekiel Robson
  • Diane Coomber

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Strategic Planning view of the process and response, and benefits to our projects of involving the consumer council. 01.12.2015
  • Accessible advice for consumer engagement approach and access to member networks – very helpful in the early stages of the Strategy and Values Refresh work
  • Consumer members taking an active interest and contribution through the life of the project – this gave us continuity of advice and support to know we are heading in the right direction – their physical presence at our Strategy and Values launch meant a great deal to the project team
  • Balanced spread of consumer perspective that would be challenging to manage through numerous channels
  • Respecting that late engagement requests are not best practice, Renee’s quick response to our request for Risk Management Framework consumer perspective input was fantastic – as a result we have follow up activities in 2016 to progress aspects of the framework that were not well identified through CM Health staff engagement
  • Overall Renee and Rosalie have been consistently helpful and responsive to our request for support – thank you.
Marianne Scott- Master Planner - Values Refresh 20.08.2015

“We’ve really enjoyed working with the PWCC Consumer Council. We really value and respect their participation, advice and input over the last six months which has made the values and strategy process rewarding and such a success. We look forward to ongoing engagement, and seeing them at the launch of the new values and strategy” – Adeline Cumings- Values Refresh

Marianne Scott- Master Planner -  Improving End of Life Care Project 01.12.2015

We approached the Consumer Council to support us on the Improving End of Life Care Project in mid 2015.  We felt it was important to have consumer input as this is a difficult time for patients and their whaanau, and we felt that they could ensure we were meeting everyone’s needs.   After a warm reception at the Consumer Council meeting our invitation was extended to invite members to indicate their interest in joining either the Working Group or Project Board.  

This process took a bit longer than we had hoped however it was worth waiting!  We were informed that four members had put their names forward and we were provided with their background and contact details.  After discussing their interest and experience with each of them, three were selected – one for the Project Board, and two for the Working Group.  We had not expected two members to join the Working Group however as the project has been in a busy period and meeting more frequently, having two members has allowed one or both to attend as they are available.  

The project had been operating for several months when the consumers joined us and we provided them with background information and pre reading to bring them up to speed.  While this is a clinical project we were determined that it would not be a tick box exercise to have consumers on board and that we would invite full and active participation from them.  The benefits of having consumer voices have been significant.  Throughout our work together we have kept bringing ourselves back to the essence of the project which is that the patient and their family/whaanau’s perspective of their end of life care is the determinant of success.  The consumer members have been very quickly able to tell us what will and won’t work and given us guidance along the way.  It has been a good reminder in our clinical discussions to remember the patient, and that is the voice that the consumers provide us with.