Latest news and updates


Mapping patient journeys to improve patient experience

Posted by Olivia Anstis & Dr Jodie Main | Registered Psychologist on 7 April 2017 |

Patient journey maps collate the experience and interactions of patients with the healthcare system and represent them in a visual way. They identify key points in the patient journey where interactions are suboptimal or there are gaps in what the patient needs. Using these insights, patient journey maps inform the co-design of an optimal patient journey which addresses problem areas to drive improved outcomes.

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What it feels like to walk in your patient's shoes

Posted by Renee Greaves | Patient and Whaanau Care Advisor on 7 April 2017 |

Empathy and understanding. This is what a number of students and staff reported feeling after participating in Sharing Experiences events at Ko Awatea last week.

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Patient experience under the spotlight

Posted by Patient Whaanau Care Advisor on 21 March 2017 |

About 100 Counties Manukau Health clinicians heard from three different speakers at the Patient Experience Grand Round held at Ko Awatea recently.

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Call out for new consumer council members

Posted by Renee Greaves | Patient Whaanau Care Advisor on 10 March 2017 |

Could you contribute to our vision of providing care that is truly patient and family/whaanau centred?

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Shared care consumer advisory group

Posted by Renee Greaves | Patient Whaanau Care Advisor on 6 March 2017 |

A great opportunity for a consumer/whaanau to become involved with a developing area in health – Shared Care – as a consumer representative.

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Empathy Zone

Posted by Renee Greaves | Patient and Whaanau Care Advisor on 6 March 2017 |

Empathy is what we experience when we feel another person’s pain or joy.  It is our ability to put ourselves in someone else’s shoes, and form some understanding of what they are feeling.

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Listening to patient and staff experience and placing CM Health values at the heart of what we do

Posted by Jacqui Wynne-Jones | CND Surgery, Anaesthesia, Perioperative and MMC on 3 March 2017 |

Jacqui Wynne-Jones, CND Surgery, Anaesthesia, Perioperative, and MMC, is a co-creator and the lead facilitator of the Leadership Ward Rounds which sit under the Patient/Whanau centred care programme. The rounds have been running since 2014, and in that time hundreds of staff and patients have been interviewed, all inpatient areas have been visited, and most have been revisited.

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Improving experience everyday everywhere for everyone

Posted by Renee Greaves on 20 February 2017 |

Do you have a family member or know of someone who has been diagnosed with bowel or breast cancer and have received chemotherapy treatment with the last two years?

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Co-design project reveals surprising findings

Posted by Communications Team on 17 February 2017 |

Counties Manukau Health’s inaugural 2016 Emergency Department Nursing Scholarship programme has already brought practical changes to the way nurses work with patients and whaanau in the wards, according to Annie Fogarty, Clinical Nurse Director Acute Care.

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Infusion Centre

New infusion centre closer to our patients

Posted by Communications Team on 3 February 2017 |

Improving experience every day, everywhere, for everyone

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