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Our Visitor Guide

For the safety of our patients, their whaanau and our staff, we have flexible visiting in place. Our Programme Coordinator - Pacific Workforce Ola Ioane explains exactly what that looks like. If you're planning to come and visit a loved one, please watch the video or read our visitor guide first:


How are COVID-19 samples processed in the Lab?

Sora Lee (Lab Scientist) explains the process Counties Manukau Health Labs follow when processing COVID-19 samples.

Click here to view video

How to keep yourself and others safe


Useful Websites

Frequently Asked Questions (FAQs)

What is COVID-19 (novel coronavirus)?

COVID-19 is a new virus that can affect your lungs and airways. It’s caused by a type of coronavirus. There are simple steps you can take to protect you, your family and whānau. 

Everything you need to know about COVID-19 is available on the website:

How do I protect myself and others from COVID-19?

You should always practice good hygiene by:

  • covering coughs and sneezes with disposable tissues
  • washing hands for at least 20 seconds with water and soap, and drying them thoroughly:
  • before eating or handling food
  • after using the toilet
  • after coughing, sneezing, blowing your nose or wiping children’s noses
  • after caring for sick people.

People with symptoms of acute respiratory infection should practice good cough etiquette (maintain distance, cover coughs and sneezes with disposable tissues, and wash hands). If you have concerns, you can contact the dedicated COVID-19 Healthline for free on 0800 358 5453

What Alert Level is New Zealand at, and what does this mean?

New Zealand has a four-level COVID-19 alert system, that specifies public health and social measures to be taken against COVID-19.

New Zealand is currently at Alert Level 2: Reduce. Level 2 means that COVID-19 is contained, but risk of community transmission is growing because we have more cases. This is when we are focused on slowing down the spread by reducing our contact with one another. We also increase our border measures and we cancel events. We ask people to work differently if they can and to cancel unnecessary travel.

Find out about the Alert Levels and what this means on the website:

Click here for more commonly asked questions. More information can be found on the All-of-Government Covid-19 website.

Easy Read Resources

NZ Sign Language Resources

COVID-19 Community Testing Centres

Updated 6 August 2020

These centres offer a long-term and sustainable approach to testing in the community.

Community testing centres are drive-thru so people can maintain physical distancing and be safely tested.

If you’re unsure if you need to be tested, call your family doctor or phone Healthline on 0800 358 5453.

Community testing for COVID-19 is not available at Hospital Emergency Departments.


Centre Name, Address

Referral Process


The Whānau Ora Community Clinic
25 Druces Road, Wiri
Open 8am-3pm, Monday to Friday

No referrals/presentations after 3pm


Eden Terrace Community Testing Centre
112 New North Road, Eden Terrace. Entrance via Ngahura Street
Open 8am-3pm, Monday to Friday

No referrals/presentations after 3pm


Northcote Community Testing Centre
16-18 College Road and Kilham Avenue
Entrance via College Road
Open 8am-3pm, Monday to Friday

No referrals/presentations after 3pm


Whanau House, Waipareira Trust, Henderson
Corner of Edsel St & Catherine St Henderson
Open 8am-3pm, Monday to Friday

No referrals/presentations after 3pm

If you need a COVID-19 test after hours or in the weekend, click here for a list of Urgent Care Clinics

Daily COVID-19 testing numbers in metropolitan Auckland


Tests at CBACs (Community Testing Centres)

Tests in primary care

(General Practice and Urgent Care Clinics)


Monday 3 August




Tuesday 4 August




Wednesday 5 August




Thursday 6 August




Friday 7 August




Saturday 8 August




Sunday 9 August




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