For patients, parents & visitors

Information for visitors at Middlemore hospital and Manukau SuperClinic (MSC) and for patient using our health services: this includes what to bring, your rights and information about visiting the hopital and Manukau SuperClinic (MSC).

mapWayfinding Maps

We have maps to help you find your way around each hospital:

 

 


Middlemore Hospital front entranceDirections and Parking

Information about how to find us.  Maps, directions and parking.

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child packingWhat to bring to hospital

To help you during your stay we have prepared some general information for you.  

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passportDo you have to pay?

Some people in New Zealand don't qualify to have these services paid for by the New Zealand Government and are required to pay.

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child in hospitalPreparing your child for hospital stay

Staying in hospital can be stressful for both the child and their family.  We aim to do eveything possible to provide a comfortable and safe environment for both you and your child.  

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volunteersArriving at hospital

You will either be visiting as outpatient appointment or will be admitted to hospital as arranged admission or an an emergency admission.

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nurse patientYour stay in hospital

Useful information about your stay in hospital: what happens when your admitted, what to bring with you and our approach to your care.  

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visitorVisitors & family

Information for visitors, including visiting hours and a contact number for patient enquiries.  

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onsite servicesOn-Site Services

Find out about our on-site services at Middlemore Hospital, including food and drink, retail, telephones and ATMs, wifi and more.    

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Manukau SuperClinicOutpatient appointments

You may need a follow up appointment in our outpatient clinic or other specialist clinics.  

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prayerHospital chaplaincy

The hospital chaplains are an integral part of the health care team.  

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MaaoriMaaori health services

CM Health is committed to a programme of actions and activities aimed at improving Maaori and Pacific outcomes. 

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translatorCM Health interpreting and translation services

ITS is affiliated to Counties Manukau Health and provides interpreting and translation service solutions to a number of government and private agencies 24 hours a day, 7 days a week.  This service is available for all people who do not speak English as their first language. 

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concernedConcerned about your care

Any concerns you may have about your care and treatment can be discussed with a number of people involved in your care.  

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feedbackFeedback, compliments & complaints

We welcome your feedback, please use our feedback form to send us a patient compliment or complaint.  

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flatlineWhen someone dies in hospital

When someone close to you dies, it is often hard to know what to do or where to turn for advice and assistance.

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advanced careAdvance care planning

CM Health introduced advance care planning as a new health initiative which aims to benefit patients.

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chartYour medical or clinical records

Information about how you request your medical or clinical records as well as your child's immunisation information.  

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smokefreeSmokefree DHB

CM Health is committed to promoting good health and maintaining a healthy environment for our patients, staff and visitors.  

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healthy food and beverages policyHealthy Food and Beverages Policy DHB

CM Health is committed to ensuring that healthy food and beverage choices are available for staff, patients and visitors.  

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Free Wifi at Middlemore Hospital iconFree Public Wifi

The WiFi Hotspot is now live for staff and public (visitors and patients) across a number of Counties Manukau Health sites.  

 

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Patient and Whaanau Learning Centre

This centre will be used to improve patient access to health information to help them better understand and manage their condition. The goal is to improve patient understanding of their condition or injury, the treatment plan, medication and home care and help whaanau members get more involved in making decisions  about their health.  

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Paataka Place

Learn more about the cafes and retailers we have on offer.  

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