Important: Our visiting policy has changed. Check here for more information.

The move to Alert Level 1 has meant our visiting policy can be relaxed slightly, however CM Health will continue to limit visitors and public health measures are still required.

Visiting hours will be between 2pm and 8pm with no more than two people permitted per patient at one time.

A key support person can visit between 8am and 8pm or at all times by arrangement for compassionate reasons - please check with the charge nurse on the ward your whaanau are on.

Visitors including repeat visitors, outpatients and their support person will continue to be screened, using questions based on current COVID-19 case definition, and registered to enable contact tracing prior to entering the site.

Children under the age of 16 may visit between 2pm and 8pm by arrangement for compassionate reasons - please check with the charge nurse on the ward your whaanau are on.

Visitors are reminded that CM Health has a strict healthy food policy and visitors are NOT to bring takeaways into our facilities however home cooked meals and snacks are welcome. 

This is for the good health and wellbeing of our community.

Examples of compassionate considerations are:

  • The acuity of the patient (non-acute, acute but stable, acute – unstable, palliative) critically ill or dying or
  • On the AMBER Care or Manawanui pathway* or
  • An admission (or combination of admissions) has been for a prolonged period eg: more than 7 days or
  • The requirement for additional emotional or psychosocial support and care from family/whaanau beyond what technology can provide or technology is not available or appropriate or
  • Has special care and support needs due to a disability
  • The age and / or vulnerability of the patient eg children under 15, new mothers, the disabled, the confused, level of distress.
  • The patient has communication needs to facilitate day to daycare (not to be confused with interpreting).
  • The impact on the safety and comfort of other patients.
  • Circumstances which may limit the ability of family / whaanau to visit during usual visiting times because of work / family responsibilities, living out of town etc.
  • Carers who need to attend for education to support discharge planning and process

Service Exceptions

Neonatal Unit

For the Neonatal Unit the overriding principle is that mother and baby are considered as one, i.e. not a baby and a visitor.


  • Mother and father (or designated caregiver) can visit baby without restrictions.
  • Daily registration/screening will occur before entry to the Unit
  • One visitor per day between 2.00 and 4.00 pm.
  • Siblings over 5 years of age are permitted to visit between 2.00 and 4.00 pm but must be supervised by an adult.

Paediatric Inpatients

For all children under 15 years of age, both parents are considered primary caregivers. In some instances a primary caregiver may not be the parent (i.e. grandparent, aunty, adult sibling or other appointed caregiver).


  • Primary caregiver(s) remain with child during inpatient stay.
  • In a case where there is a sibling of a child with a primary caregiver without any other adult support, the sibling can stay in the room with the patient and caregiver for the duration of the inpatient stay.
  • Between 2.00 and 8.00 pm two visitors (additional to the primary caregivers) can visit and rotation of visitors is permitted. This includes siblings less than 16 years of age.  Visiting siblings must be supervised by an adult.

If you are unwell, you must stay at home.

If you are not sure, please feel free to contact us at the numbers listed below:

  • For Information/Visiting Hours: phone (09) 270 4799
  • For Patient Enquiries: phone (09) 276 5004
  • For Tiaho Mai (Acute Mental Health Unit): phone (09) 270 4742


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