Update: Our community told us we need to make some changes. In response, we are improving the way mental health services work with you. We want to assure you we will talk with all service users and their whaanau about how changes might affect their care. If you have any questions please talk to your mental health clinician.

Tiaho Mai is a residential unit, supporting people with mental health problems during a crisis. We provide care for people from Otahuhu to Mercer, coast to coast including Kaiaua and Port Waikato.

Tiaho Mai means “the light that comes from the moon and the stars - shine here" in Te Reo Maaori.

We are part of the services provided by Counties Manukau Health Adult Mental Health.

Who Are We?

At Tiaho Mai we provide 24 hour mental health assessment and treatment services for people with serious or complicated mental health concerns. We provide a safe environment where people can stay for short periods of time. Our goal is to help people reach a point where they can safely access other mental health services.

Tiaho Mai offers different types of support depending on your needs. These services are provided by three wards; Kimi Whanaungatanga, Ki Te Whai Ao and Tui.

  1. Ward 43/Kimi Whanaungatanga - intensive nursing care for those with the highest needs
  2. Ward 42/Ki Te Whai Ao and Ward 22/Tui - open wards for people with moderate needs

While you are staying at Tiaho Mai you may experience all of our wards or just one, depending on your needs.

Our Team

While staying at Tiaho Mai you may see a number of different staff members who will support you in your recovery. Our team all work together to decide what treatments will support you, providing you with the best care possible.

Some of the staff members you may meet include:

Registered Nurses/Enrolled Nurses - Registered and enrolled nurses are your main point of contact within Tiaho Mai. They are the mental health professionals responsible for coordinating your care.

Charge Nurse Manager/Associate - Charge nurse managers and associates are responsible for the overall running of the ward where you will be staying.

Psychiatric Assistants - Psychiatric assistants work under the direction of registered nurses.

Psychiatrists and other Medical Doctors - Medical doctors support you with the medical aspects of mental health, including diagnoses, prescribing and monitoring medications. Medical doctors include psychiatrists, MOSS (Medical Officer Specialist Scale), registrars, house officers and GP consultants.

Social Workers - Social workers assist you, your family/whanau and support people with a variety of your concerns and needs, including:

  • Financial issues
  • Accommodation needs
  • Family, partner or relationships issues
  • Domestic violence
  • Personal and family stress
  • Employment matters
  • Referral to community services
  • Liaising and advocating on your behalf with the medical team.

Occupational Therapists - Occupational Therapists provide a number of activities to improve your stay and enhance your life and leisure skills.

Psychologists - Psychologists provide a range of therapies and counselling services to reduce your distress and promote emotional wellbeing.

Kaumatua and Kuia Services - Kaumatua and Kuia are available to support you, your whaanau and give advice to staff on appropriate protocol.

Staff Members from other Mental Health Teams - May contact you while you are at Tiaho Mai to discuss the services they can provide.

The Service User (You) - All service users are considered key parts of the Tiaho Mai team. Your assessments, feedback and information about yourself are an integral part of our service.

Your Family/Whaanau and Friends - Tiaho Mai actively promotes involving your support system (family and friends) in your recovery.

How Do We Help?

We offer a range of support and treatments that are customised to your needs. While you stay you may like to participate in one of our activity programmes which will help with your recovery, these include cooking, alcohol and drug education, relaxation and karakia / prayer.

There are a number of support services you can access during your stay at Tiaho Mai. These include:

  • Maaori Cultural Support Services - Te Puna Waiora
  • Pacific Cultural Support Services - Faleola
  • Interpreters
  • Chaplaincy Service
  • Kaumatua and Kuia
  • District Inspectors (lawyers responsible for protecting your rights during your stay)
  • Health and Disability Advocacy Services.

Where Are We Based?

Tiaho Mai residential services are situated on the grounds of Middlemore Hospital, near the rear Colvin Complex. We currently can hold up to 52 residents in our various wards. During your stay your family and friends are welcome to visit you (see Visiting Hours for more information).

We try to keep our services as welcoming for you and your whaanau/friends as possible. During your stay you will be able to access internet facilities, telephones and bathing facilities. Kai/Meals are regularly served throughout the day.

You are welcome to bring mobile phones, radios and other personal items with you, although we ask you to consider others when you use them. We prefer that you leave valuables and large amounts of money with someone else when you stay at Tiaho Mai. Drugs, alcohol and items that pose a safety risk to others are not permitted on the premises.

Nga Whetu Marama (translates to “the Bright Stars”) is a marae / whare situated alongside Tiaho Mai. It was named by the local Kaumatua and Kuia of Tainui. You are welcome to use this venue when family or friends are visiting or for your own support.

Want To Find Out More?

If you or someone you know has concerns about mental health there are a number of services you can contact, including:

If you would like to talk to someone with lived experience of mental health and or addictions contact our Peer TALK phoneline on 0800 234 432. This phoneline operates between 5pm and Midnight, seven days a week, and will connect you with a trained peer support worker who will listen to your experience and help you access further help if needed. Note: Peer Talk supports adults over 18. If you are under 18 contact Youthline on 0800 37 66 33.

Need Immediate Help?

For urgent after-hours support please contact 0800 775 222, or phone (09) 261 3700 at any time.

If you are having suicidal thoughts, or are worried about someone, there is help available. For more information please visit the Mental Health Foundation - In Crisis?, or in case of emergency call 111.

More Information

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