Media release | For the past 10 days Counties Manukau Health has been dealing with significant pressure on acute services.

Dr Vanessa Thornton, Clinical Director of Middlemore Hospital’s Emergency Department (ED), says that overnight the ED had 187 patients, compared to between 95 and 120 on a normal night and warns that the situation is not expected to improve over the next two weeks.

“With Easter at the end of the week, we will see some discharges from the hospital but next week, when people are back from holiday, they will present in large numbers at the ED again.”

Dr Thornton says Counties Manukau Health has activated its escalation plans and is implementing an initiative which provides free consultations to CM Health residents (Eastern and Southern Auckland) who are appropriate to be seen for Urgent Care at 16 participating clinics within the DHB catchment from today, with five open throughout the entire Easter holiday period.

“The consultation fee waiver applies to CM Health residents – registered, casual or visitors, at any time of the day, for both in-clinic and offline patients for the next seven days - who are appropriate to be seen for Urgent Care.

“The fee waiver includes presentations for medical consultations, ACC co-payments, and repeat prescriptions however, fees outside the consultation can still be charged by the clinic,” says Dr Thornton.

“Even with this initiative in place we need our community’s continued support to keep ED free for accidents and/or emergencies. Not just today, not just tomorrow, but all the time.

“The impacts of having patients come to ED whose conditions could be treated at urgent or afterhours care clinics are having an effect on the patients who really need our help.

“This new initiative will enable our community to better find the most appropriate place to get the right care for their condition.”

ENDS

Participating clinics

Clinics

Address

Hours

Local Doctors East Tamaki

275 East Tamaki Road,
East Tamaki

Monday - Friday 8.30am-5.30pm 9-1pm Saturday

*Local Doctors Browns Road

235 Browns Road,
Manurewa

Monday - Sunday 8am-8pm

Local Doctors Otahuhu

15-23 Station Road,
Otahuhu

Monday – Friday 8.30am-5.30pm

Local Doctors Chapel Road

160 Chapel Road,
Chapel Park

Monday - Thursday 8:30-5:30 Friday  9am-1pm

*Local Doctors Dawson Road

124 Dawson Road,
Chapel Downs

Monday - Sunday 8am-8pm

*Local Doctors Otara

3 Watford Street,
Otara

Monday - Sunday  8am-11pm

Local Doctors Otara Mall

120 East Tamaki Road,
East Tamaki

Monday – Friday 8.30am-5.30pm

Local Doctors Kolmar Road

133 Kolmar Road,
Papatoetoe

Monday - Friday 8.30am-5.30pm Saturday 9am-1pm

Local Doctors Dannemora

1 Redcastle Drive,
Dannemora

Monday - Friday 8am-6pm
Saturday 8am - 2pm

Local Doctors Botany South

455 East Tamaki Road,
East Tamaki

Monday - Thursday 8:30-5:30pm
Friday 9am-2pm

Local Doctors Airport Oaks

149A Kirkbride Road,
Airport Oaks

Tuesday - Friday 8.30am-5.30pm

*Local Doctors Mangere

12A Waddon Place,
Mangere Town Centre

Monday - Sunday 8am-8pm

Local Doctors Mangere Bridge

41 Coronation Road,
Mangere Bridge 

Monday - Friday 8.30am-5.30pm

Local Doctors Mangere East

7b/359 Massey Road,
Mangere East

Monday - Friday 8.30am-5.30pm
Saturday 9am-1pm

Local Doctors Clendon

459 Roscommon Road,
Clendon Shopping Mall

Monday - Friday 8.30am-5.30pm

*White Cross Otahuhu

15 Station Road,
Otahuhu

Monday - Sunday  8am-8pm

*   = Open all four days over the Easter period
All others are closed over Easter

Fee waiver details

The waiver applies to all CM Health residents – registered, casual or visitors, at any time of the day, for both in-clinic and offline patients for the next seven days - who are appropriate to be seen at urgent care.

Fees outside the consultation, such as those for consumables or procedures, may still be charged by the clinic.

Who to contact

If you don’t have a family doctor you can find one on Healthpoint which is an online directory for GPs and also provides information on Accident and Medical clinics.

Health advice also is available 24 hours a day by calling Healthline on 0800 611 116 with the service providing interpreters for non-English speakers.

 

Issued by: CM Health Communications

Media Line: 09 250 9857 Email:Communications@middlemore.co.nz

Posted in media release;

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