ITS is affiliated to Counties Manukau District Health Board and provides interpreting and translation service solutions to a number of government and private agencies 24 hours a day, 7 days a week.
This service is available for people who do not speak English as their first language. Please ask for an interpreter from the nurse in charge of your care. CM Health interpreter service is available 24 hours a day and can be used whenever a lack of ability in the English language could restrict understanding of a patient's needs, rights and obligations. The interpreter service is FREE and provided at no charge to an eligible patient and there are a large number of languages available.
The use of interpreters is highly recommended; interpreting services are important to healthcare as they allow complete communication between a patient and the healthcare provider. Failing to use a competent interpreter runs a high risk of inadequate communication that could result in misdiagnosis and inappropriate treatment.
Our team of interpreters and translators work to meet service requirements and deadlines by providing interpreting on site, via the telephone or video conferencing. Native speaking interpreters and translators interpret in Asian - Pacific Island - Middle Eastern - African - European languages.
Our booking office is based in the Call Centre at the Manukau SuperClinic. It is staffed by a team of coordinators from 7:30am – 4:30pm, Monday to Friday. After hours are managed by a Call Centre. The same booking processes are followed. Due to the urgent nature of after hours requests, you need to phone through details of your request and they will look after the rest.
Contact our office on (09) 276 0014 or email its@cmdhb.org.nz
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