Our ED is busy and patients with non-urgent conditions can expect longer wait times. Please click here for more information on where to go for non-urgent care.
Our service is based at Middlemore Hospital (Western Campus Building 38B). We respond to Maaori patients and their whaanau who ask for our support. Urgent or immediate Whaanau ora support can be offered during a hospital stay and after discharge. Our referral and assessment process allows us to prioritise Maaori patients who also benefit with additional community support, by receiving Whaanau Ora short-term or long-term care (up to 1 year). Those identified can include pepi (from birth), to mama and papa, also rangatahi, pakeke and older patients who have complex health and social needs.
Our Whaanau Ora workers will contact patients identified and gain consent for our service to work closely with them and their whaanau. We also work alongside Services within Counties Manukau Health and out in the Community, such as Government agencies, Social services and a multitude of other key services. This enables us to assist in a wide range of support areas such as housing and accommodation, budgeting, employment, advocacy, entitlements, education, health literacy, and engagement with community health providers.
Ask ward staff to refer to us during office hours Monday to Friday 8am to 4pm or during after-hours, weekends and public holidays refer to the daily operations Duty Manager.
We also provide hearing and vision screening in Te Kohanga Reo and Kura Kaupapa for tamariki, mokopuna with a focus on Hauora, Tikanga and Te Reo.
We screen tamariki to identify any hearing and vision problems requiring further assessment and/or treatment. Referrals from this service can also be made to the Whaanau Ora Services (if deemed necessary) to provide additional support to the whaanau.
How to refer to this service?
All referrals to this service can be directed through to Te Kaahui Ora Maaori Health - Whaanau Ora Service via fax 09 270 8800 or email firstname.lastname@example.org or ask ward staff to refer to us via fax or email.
Ask ward staff to refer to us during office hours Monday to Friday 8am to 4pm or during after hours, weekends and public holidays refer to the daily operations Duty Manager.
CM Health has adopted the Tainui spelling of Maaori and whaanau where appropriate throughout our website and documents.